Lynn Recruitment

We are working closely with our Dungannon based Client to engage a HGV Driver with immediate effect.  

Reporting to the Cleansing Supervisor / Assistant Cleansing Operations Manager the successful candidate will:

• Drive a range of vehicles within Cleansing Services and to complete a range of vehicle checks as required
• Work as team leader ensuring the collection and removal of recyclables, household, industrial and commercial waste, including bulky items from various locations
• Carry out street cleaning duties throughout the District.
• Ensure that all responsibilities are carried out in timely effective manner and that general confidentiality is maintained in all issues relating to the work of the Council.
• Responsible for driving specified vehicles in connection with Waste collection, Recycling and Street Cleansing services within any given area of the District. Also responsible for the daily/weekly completion of specific work schedules in relation to the listed duties.
• Responsible for general guidance/direction of Cleansing Operatives as part of a team and for referring queries from members of the public to the duty supervisor.
• Carrying out daily checks on specified vehicles before leaving the depot, and completing a daily check defect report sheet.
• Returning the documentation to the duty supervisors in a timely manner.
• Ensuring that the vehicle has fuel, oil and water as required and that all tyres are at correct pressures and are safe for the road each day.
• Completing and maintaining collection schedules or a daily log book and returning same to duty supervisor each day, this will detail all non-collections and the reason for the same, any lost or damaged bins and any other problems / incidents encountered on the collection rounds or sweeping schedules.
• Following the reporting procedure in relation to vehicle accidents / breakdowns and reporting same to Supervisor including damage to the vehicle, third party vehicles or property, and completing accident and insurance report forms as necessary.
• Ensuring the safety of the vehicle, Client employees and the general public during working hours by carrying out dynamic risk assessments to ensure safe methods of working on an on-going basis particularly during periods of severe weather.
• Inspect, collect, empty and return all containers in a safe and careful manner. Collect and dispose of bulky items as required. Remove debris, illegally dumped items and dead animal carcasses from areas maintained by the Client.
• Inform the supervisor of any additional collections required and if possible the nature of the premises i.e. private house, business premises etc. Make the supervisor aware of any litter problems, illegal dumping or fly tipping encountered.
• Ensuring all street sweepings, refuse and recycling is deposited at the Council’s landfill site or waste transfer station, and that the vehicle is empty when returned to the depot each evening.
• Keeping the vehicle clean both internally and externally.

Essential Criteria

• Applicants must hold a valid Category C driving licence and have a valid up-to-date Certificate of Professional Competence (CPC) Driver Card.
• Applicants must hold a valid Digital Tachograph Driver card
• Applicants must demonstrate that they are able to read and understand written instructions.
• Applicants must provide specific and personal examples of having at least 1 year’s relevant experience in the following areas:
• Driving a Category C Vehicle on a public highway;
• Manual work and keeping simple records.

Desirable Criteria: Applicants must provide specific and personal examples of having at least 6 months’ relevant experience in the following areas:

• Working as part of a refuse collection/cleansing team or have operated a refuse collection vehicle/mechanical sweeper;
• Working to a set daily schedule/plan e.g. collection round.
• Applicants must undertake a minimum of 35 hours driver CPC training during a five year period to maintain their entitlement to drive.
• Applicants must be able to work outside normal working hours as and when required.
• A Driver Assessment will form part of the selection process.

We are currently working in connection with our Client, a leading multinational IT provider, to recruit multiple Service Assurance Agents on a working from home basis.

As a Service Assurance Agent in our vibrant environment, you’ll case manage customers who have complex issues or queries about their services. Our aim is to quickly understand their needs and resolve their queries in the quickest time possible whilst also looking for additional opportunities which would enhance their experience.

We believe that putting our customers first is a top priority here and you won’t be going it alone. You will be part of a fun, friendly and collaborative case management team who are all focused on delivering a great customer experience every time!!

We invest in our people setting them up for success. Your journey will kick start during our comprehensive technical Induction training, so you’re fully prepared and equipped from day one. In addition to this, ongoing training and support will be offered throughout your time here, to help you develop in your role and meet company and customer expectations.

If you’ve worked in customer service or a technical focused role before that would be great, we’ll give you all the training and support you need.

On completion we expect you will be in a position to add value by;

1. Owning the resolution of customer issues in accordance with processes and policies.

2. Working to achieve SLA’s, quality standards and other KPI’s agreed.

3. Liaising with internal and external stakeholders to achieve the quickest resolution possible.

4. Being able to work on own initiative as well as part of a team.

5. Prioritizing own work load using effective time management skills.

6. Sharing recommendations on how we can improve the way we operate to improve CEX

This a great opportunity to earn money whilst stuck at home!! You will need a PC and a headset to carry out this role.

We are working closely with our Client to recruit Cemetery Operatives with immediate effect. The successful candidate will be responsible to the Cemeteries and Crematorium Manager or other appropriate officer to undertake work in the cemeteries or crematorium, either individually or as part of a team.

• You will undertake the full range of duties involved in cremations and burials in accordance with recognised Codes of Practice. 
• Undertake a range of horticultural and gardening duties, as directed. 
• Identify and take remedial action for headstone safety. 
• Carry out duties to ensure the smooth processing of the funeral from reception of the body, through the service for the dead, to the cremation or burial of the body. 
• Co-operate with the Senior Crematorium Technician or Community Parks Supervisor in the compilation of work schedules and report any requests for alterations to the same to the Senior Crematorium Technician or Community Parks Supervisor. 

When undertaking cremation duties:

• Carry out necessary checks before cremation on identification and to supervise the correct placing of the coffin onto the catafalque by the family or Funeral Directors.
• Ensure safe operation and routine maintenance of cremators and auxiliary equipment such as fans, smoke indicators, reducing machine and catafalque etc including minor repairs and identifying and reporting any irregularities with equipment.
• Store ashes prior to disposal, to check ashes for final disposal, to pack ashes for despatch and to remove metal objects from cremated remains.
• Dispose of cremated remains as instructed, including the burial and scattering of ashes in the cemetery.
• Carry out minor clerical work including completion of ‘in house’ forms giving cremation details. Clean and tidy cremator room, chapel, waiting room, Book of Remembrance Room and other areas within the Crematorium, and maintain the floral displays.

When undertaking chapel duties:

• Check the daily list of services and ensure that the Chapel is prepared according to the type of service that will be conducted.
• Set out correctly the times of the services and the names of the deceased onto the daily information board.
• Show the family mourners to their seats in the chapel and assist as required with the transfer of the coffin from the hearse to the catafalque and escort the mourners from the Chapel at the end of the service via the exit corridor and floral tributes hall.
• Assist in the Funeral Service as placing, for example, making short announcements and pressing the committal button and to operate and coordinate different music formats, that is, CDs and other relevant media types, to meet the requirements of both the minister and family representatives during the funeral service.

When undertaking grave digging and gardening duties:

• Identify and check grave spaces and report irregularities to the Community Parks Supervisor and/or Cemetery Manager. Excavate grave by use of appropriate tools, for example, shovels, spades and other tools including powered tools and plant such as mechanical excavator, Kango hammers, water pump to appropriate depth.
• Receive coffin from undertaker and check documentation, to lower coffin into ground and to fill in and finish grave including placing of wreaths.
• Undertake site preparation and constructional labouring. Undertake maintenance of cemetery including sweeping, grass cutting, hedge trimming, turfing and seed sowing, planting and removal of litter and rubbish. Carry out application of chemical pest control methods including calibration of sprayers and identification of a range of pests, diseases and weeds.
• Operate appropriate plant / vehicles and to use powered hand tools and light plant relevant to cemetery and gardening operations and to ensure cleanliness of tools and any buildings.
• Undertake the reinstatement of monuments and underground vaults.
• Assist mourners and members of the public in locating graves and memorial trees, giving guidance where required and to maintain good relations with Ministers and Funeral Directors.

Training and development:

• Undergo periodic training as appropriate and keep required operational requirements up to date and to participate in team-building training as required.
• Be available for emergency cover as required. Deputise for the Senior Crematorium Technician and/or Community Parks Supervisor in his or her absence if requested to do so.
• Other duties Comply at all times with the Code of Cremation Practice as laid down by the Federation of Burial and Cremation Authorities and the Health and Safety at Work Regulations 1992 and appropriate legislation.
• Carry out regular inspections of headstones and take remedial action to ensure compliance with health and safety regulations.
• Undertake such other relevant duties as may from time to time be required

Essential Criteria:

• Commercial horticultural work, for example, grass cutting, hedge trimming, turfing and seed sowing, planting, sweeping, removal of litter and rubbish etc; and
• Dealing with members of the public in a tactful and sensitive manner, in a similar environment, for example, funeral parlour, cemetery, park, etc.
• I.T.S.S.A.R (Independent Training Standards Scheme & Register) or CITB trained, or, have at least 2 years experience, proven via references.

Main purpose of job:

To be responsible to the Cemeteries and Crematorium Manager or other appropriate officer to undertake work in the cemeteries or crematorium, either individually or as part of a team. To undertake the full range of duties involved in cremations and burials in accordance with recognised Codes of Practice. To undertake a range of horticultural and gardening duties, as directed. To identify and take remedial action for headstone safety.

Summary of responsibilities and personal duties

1. Digging of graves.

2. To carry out duties to ensure the smooth processing of the funeral from reception of the body, through the service for the dead, to the cremation or burial of the body.

3. To co-operate with the Senior Crematorium Technician or Community Parks Supervisor in the compilation of work schedules and report any requests for alterations to the same to the Senior Crematorium Technician or Community Parks Supervisor.

Essental Criteria:

a) commercial horticultural work, for example, grass cutting, hedge trimming, turfing and seed sowing, planting, sweeping, removal of litter and rubbish etc; and

b) dealing with members of the public in a tactful and sensitive manner, in a similar environment, for example, funeral parlour, cemetery, park, etc.

c) I.T.S.S.A.R (Independent Training Standards Scheme & Register) or CITB trained, or, have at least 2 years experience, proven via references.

If you would like to apply for this role, please send your CV to iain.jones@lynnrecruitment.co.uk.

Due to an increasingly heavy workload, we are recruiting for a Mechanic/Fitter with immediate effect. 

• You will carry out scheduled maintenance operations on all fleet vehicles, plant and equipment, covering light vans and lorries, heavy goods and complex vehicles including refuse lorries and rear end loaders and plant including Excavators, and grass maintenance equipment i.e. tractors, ride-on mowing machines, strimmers, chain saws etc.
• All work to be carried out to the highest standards and to strict deadlines. 
• Repair and maintenance of light and heavy goods vehicles, plant and machinery including fault diagnosis.
• Attend off-site breakdowns and effect necessary repairs to render vehicle roadworthy or recover to depot.
• Carry out all repairs and maintenance to a high standard of workmanship ensuring all activities are carried out in accordance with current legislation, Client policies and standards including ISO 9000/14001.
• Work in hazardous and confined spaces to effect repairs and maintenance to equipment on vehicles; e.g. working inside body of vehicles, at heights on vehicles and under vehicle in pits.
• Road test of vehicles, and make recommendations to Workshop Management on safety/road worthiness of vehicles.
• Carry out responsive maintenance works on all fleet vehicles as necessary and as directed by the Workshop Management.
• Make recommendations to Workshop Management on parts/spares and repairs required to affect a cost effective repair to vehicles/plant Carry out detailed Safety Inspections, MOT pre-inspections and servicing on all vehicles and make recommendations to the Workshop Management as to type and extent of repairs needed to ensure roadworthiness or MOT pass.
• Carry out fault diagnostics on a wide range of specialist vehicle control systems, including hydraulic, pneumatic, electrical and electronic systems.
• Use computer based vehicle test/ diagnostic systems to diagnose and repair and adjust vehicle systems
• Carry out bodywork and chassis repairs on a range of vehicles and plant requiring skills in the use of welding (Mig, Arc & gas), soldering, cutting and sheet metal forming.
• Maintain written records of all work against each individual vehicle or item of plant, in accordance with Operator License, DETR regulations, ISO 9000 and Council procedures When necessary, and in agreement with Workshop Management, be available for out-of hours call-out and/or standby for call-out.
• If in possession of a valid Large Goods Vehicle (LGV) driving License, undertake road testing, presentation of LGV vehicles to PSV, and Suppliers etc
• Be available to undertake specialists training e.g. Bin-lift control systems, CSR Plant Operations, Driver CPC, Hydraulic/Hydrostatic diagnostics, Slinging and any other relevant training
• Maintenance of wide range of Grounds/grass maintenance equipment including agricultural tractors and implements, ride-on mowing machines and small plant, as well as site plant including excavators, dozers and compactors General Carry out duties for all jobs up to and including those in the grade / scale set for this post, provided such duties are deemed to be within the area of work of the employee.

Reporting directly to the Keeper of Collections, the post-holder will assist with the digitisation of objects and photographic collections and the administration of photographic functions within ILC/LM. 

The role also involves retrieval and supply of images for exhibitions.  Responsibilities include support for exhibition maintenance and conservation of collections and the audio visual set ups for events, lectures and associated exhibitions.

Essential Criteria:

• A qualification in a relevant discipline
• Minimum of 2 years experience in:
• maintaining, catologuing and retrieval systems
• Use of photoshop or similar software
• Operation of computerised collections systems

Due to considerable increased workload we are recruiting for an ICT Business Partner with immediate effect. As a member of the Finance & IT Unit the post holder will be required to:

To assist in the development and maintenance of a cost effective and efficient IT Service.

Assume additional duties relevant to the post as reasonably determined by the Assistant Manager – ICT Support Services and the IT Manager to address changing business needs and priorities.

KEY RESPONSIBILITIES

• Day-to-day management of the computer servers and LAN and WAN network as required, with systems administrator responsibilities for the computer systems including systems performance, and anti-virus protection, and minimising network/user downtime.
• Provide application support, assistance and device support on a daily basis to all staff and elected members on an ongoing basis, including provision of device support at council meetings as required. Support provided in conjunction with an external help-desk service provider, using various tools for investigation and resolution, to ensure business critical systems remain operational.
• Liaise with system suppliers on technical issues, and as required, raising issues with suppliers on behalf of users.
• Install and configure desktop operating systems and applications using suitable deployment tools, including the roll-out of updates and new software applications as required.
• Ensure non-desktop hardware (laptops, tablets, smartphones) is configured to integrate fully with existing council systems.
• Create, review and update documentation to assist with the resolution of incidents and provide concise and accurate documentation on the operation of systems and assist with the transfer of knowledge within the IT Section.
• Maintenance of a database of IT hardware and software details including IP addresses, encryption, Council Members login details, record of IT orders for all hardware and software purchases.
• Attend training courses and seminars as required and keeping up-to-date with relevant technical developments.
• Provide information to assist in the development and co-ordination.
• Assist the IT Manager through the Assistant Manager – ICT Support services in ensuring the Client's compliance with Data Protection legislation.
• Assist in the design and implementation of hardware and software specification documentation from tender/quotation through to delivery and installation.
• Implement suitable security and backup procedures to ensure the security of hardware and software for all users including provision of a Disaster Recovery Support Service.
• Ensure all Health & Safety legislation, published relevant guidelines and Client Health & Safety policies and procedures are complied with.
• Ensure that quality standards, work instructions and records agreed by Client are followed and maintained.
• It is ESSENTIAL that applicants have a minimum of:
• Third level degree or equivalent in a relevant discipline
• Minimum 3 years work experience in a similar work environment
• Where the stated qualifications are not met in 1 above a minimum of six years relevant experience as outlined above.

We are currently working in connection with our Public Sector Client to recruit a HGV 2 Driver to be based in Newry. Full-time, temporary position, consisting of 37.5 hours per week, Monday to Friday, 9:00am – 5:30pm.

The post holder will be required to undertake specialist driving duties, e.g. MacPac, Mechanical sweeper, Chelsea Body Vehicle, Transit van and non HGV driving duties with the Refuse Collection Services and Waste Management Services.

Main duties include:
•To drive and be responsible for allocated vehicles requiring specialist driving skills
•Undertake routine maintenance, including vehicle checks, cleansing, transportation and associated paperwork
•To be responsible for the crew and the safe operation of the vehicle and equipment
•Undertake general labouring duties as allocated
•Maintain appropriate records for works undertaken in Refuse Collection, e.g. work schedules, timesheets, complaint forms etc.
•Be the primary communication channel between the vehicle and other employees
•Follow the agreed procedures in relation to the disposal of controlled waste
•Responsible for the appropriate stocking of local supplies

Essential criteria:
•LGV Category C Driving Licence
•Current CPC Card
•Previous experience in a similar role
•Experience in supervising a team
•Ability to interact effectively with members of the public

For more information on this role or any other vacancy please call us on 028 9023 4324

Lynn Recruitment are recruiting for a payroll administrator on behalf of our large private sector client. The position is full time, temporary and expected to run until the end of June.

As a Payroll Administrator, you will be trained on full payroll processes, and will be expected to demonstrate a commitment to working as part of a team in a flexible and responsive manner. So, if you have previous experience working in an office environment, as well as strong administrative and communication skills, then we want to hear from you!

What we are looking for:
•Sage payroll experience
•Previous office experience in a fast-paced environment, with a high volume of data entry completed daily
•A team player with excellent communication skills
•An exposure and understanding of Payroll to a lare workforce

Responsibilities within the role:
•A high volume of data entry and spreadsheet work
•Processing payrolls, entering timesheets to employee reports and supporting the production process of daily payroll transactions
•Filing and general office housekeeping/administrative duties for the payroll department
•Advising clients/employee’s on PAYE and NIC matters, resolve basic PAYE queries with HMRC and actioning HMRC coding notices and P45’s

In light of the on-going Reform of Local Government and the establishment of the new Newry, Mourne and Down District Council, it is expected that role will evolve and transform with on-going changes. The post holder will therefore be expected to be flexible and adaptable to meet the changing needs and requirements of the organisation, and duties and responsibilities may vary without changing the purpose of the job or level of responsibility.

Main Purpose of Post/Job Summary

The postholder will be responsible for ensuring that only customers using the Sports Centre /Leisure Centre facilities have use of the car park. They will also be responsible for directing drivers to free spaces and overseeing general safety of the car park.

Duties and Responsibilities

Control of all vehicles entering the car park to ensure only users of the Sports Centre / Leisure Centre and other authorised users are permitted to enter.

Recording the registration number of unauthorised vehicles using the car park and advising Line Manager of same.

Responsible for ensuring vehicle parking plan and directional traffic flow is followed correctly, and directing visitors to parking areas.

Ensure pathways are kept clear as appropriate in line with car park plan, of which includes controlling the use of the disabled parking bay to ensure only authorised permit holders use them.

Perform security duties at the Sports Centre / Leisure Centre as required.

Essential Criteria

6 months working experience in a customer facing role.

Previous working experience of cleaning / cleansing duties in a working environment.

Previous working experience of car park attendant duties

Due to a considerable increase in business we are recruiting for a Financial Accountant with immediate effect.

• The successful candidate will be responsible to the Principal Financial Accountant for the management of the day to day operation of the Financial Control Section, including income control and cashier services.
• Process the monthly SAP close down routine.
• Advise on investment and borrowing opportunities within recommended best practice contained in the “Code for Treasury Management in Local Authorities”, “The London Code of Conduct” and CIPFA “Statements of Recommended Practice”.
• Be responsible to the Principal Financial Accountant for the preparation of the abstract of accounts and the Whole of Government Accounts.
• Identify projects within financial control for development.
• Assist senior management in the identification of financial projects and to project manage these, for example, the automation of bank reconciliations, best value projects.
• Assist the Principal Financial Accountant with the administration and development of the SAP system and other corporate systems in liaison with the Systems Accounting Officer.
• Be responsible to the Principal Financial Accountant for the treasury management activities of the council.
• Administer the gas pension and income tax accounts.
• Prepare the loans fund accounts.
• Liaise with the Principal Financial Accountant and make recommendations with regard to financing of capital schemes.

Essential Criteria:

• You must be a fully qualified accountant and a full current member of a relevant professional body, for example, Associate Chartered Accountants (ACA);
• Association of Chartered Certified Accountants (ACCA);
• Chartered Institute of Management Accountants (CIMA);
• Chartered Institute of Public Finance and Accountancy (CIPFA) or equivalent;
• You must also be able to demonstrate by providing personal and specific examples, of at least two year’s experience in each of the following areas:
• Preparing financial accounts and supporting documentation;
• Using core financial systems to assist in the production of financial information.

Special skills and attributes:

• Applicants must be able to demonstrate evidence of each of the following special skills and attributes:
• Written communication skills
• Excellent written presentation and communication skills with the ability to produce evidenced based reports and persuade and influence people.
• Oral communication and listening skills Ability to display effective and highly developed oral communication skills in both formal and informal settings with the ability to influence and persuade others on complex issues.
• Excellent Information Technology skills Ability to operate specialist software packages and understand how computer programmes and new technology generally can increase business efficiency. Exceptional analysis and decision making skills

JOB PURPOSE:

To provide confidential comprehensive administration support to the Senior Maintenance Manager and officers within the Building Maintenance Service area of the Estates and Asset Management Department. A20/005 The post will require a high level of customer service and ability to deal with and resolve issues using personal and professional judgement, building relationships with internal and external officers at all levels promoting the profile of the Council.

MAIN DUTIES AND RESPONSIBILITIES:

1. Provide comprehensive administration support to include; acting as first point of contact for the function, word-processing, creating/maintaining databases, filing, typing of reports, correspondence, documents, presentations, printing, receiving incoming/outgoing mail, receiving and directing of telephone calls.

2. Provide a comprehensive secretarial service for the Senior Maintenance Manager and officers within the service area.

3. Deal with enquiries and complaints in line with Council’s Complaints Handling Policy. Screen and direct calls as appropriate and log within the Department’s data management system.

4. Provide comprehensive administration support to the Maintenance section; updating existing records and developing new records and templates including Risk Assessments, Safe Systems of Work, timesheets etc. Liaise with Human Resources and organise training sessions, managing and maintaining records of same. Collate and record relevant Statutory Certificates to ensure compliance is maintained.

5. Manage and maintain Building Maintenance Site Helpdesk and Minor Work Requests including; logging and monitoring tasks, liaising with relevant maintenance staff/officers for updates, keeping stakeholders updated, reporting on tasks through to completion and collation of data measured against agreed KPIs etc

Qualifications and Training

5 GCSEs (Grades A-C) including Maths & English Language or equivalent. Application Experience

One year’s relevant administrative experience in each of the following:

Word processing of documents;

Use Microsoft Office applications including Word and Excel

Data input;

Minute-taking;

Record-keeping;

Administration of accounts/invoices;

Dealing with confidential/ sensitive information.

Two years’ relevant administrative experience in each of the following:

Word processing of documents;

Use Microsoft Office applications including Word and Excel

Data input;

Minute-taking;

Record-keeping;

Administration of accounts/invoices;

Dealing with confidential/ sensitive information.

JOB PURPOSE:

The successful applicant will provide the necessary administrative services within the Human Resources and Organisational Development Department and provide a high level of customer service to all users. The duties of this post will include dealing with the public, employees and casual workers, incoming telephone calls and visitors, making telephone calls, liaising with various Council Departments, dealing with confidential/sensitive information, maintaining computer and other records, filing, typing, photocopying and providing general secretarial support.

MAIN DUTIES AND RESPONSIBILITIES

Provide a full range of administration support and advice for all HR activities in relation to the recruitment and selection process.

Produce all recruitment documentation;

Input applicants on PAMS system;

Prepare interview documentation;  

Organise all facilities necessary for interviews e.g. room booking, room set up etc.

Deal with first level enquiries from job applicants;

Check and photocopy all documentation provided by candidates;

Ensure all pre-employment checks are satisfied prior to issue of offer letter;

Prepare all correspondence for unsuccessful candidates;

Ensure recruitment files are complete and PAMS is up to date at completion of recruitment exercise.

Essential Criteria:

Minimum of 5 GCSE’s (Grades A – C) or equivalent/comparable including English Language and Mathematics

1 year’s relevant administrative experience to include the following:-

Dealing with the public in a customer service capacity;

Word processing documents;

Data input;

Record keeping.

1 year’s experience of using Microsoft Office applications including Microsoft Word and Excel

Job Description

In light of the on-going Reform of Local Government and the establishment of the new Newry, Mourne and Down District Council, it is expected that role will evolve and transform with on-going changes. The post holder will therefore be expected to be flexible and adaptable to meet the changing needs and requirements of the organisation, and duties and responsibilities may vary without changing the purpose of the job or level of responsibility.

Main Purpose of Post/Job Summary

The post holder will be required to work in all weather conditions and as a team member contributing to the maintenance of the full range of the Council’s parks, gardens and open spaces as appropriate.

Essential Criteria:

NVQ Level 1 Horticulture AND a minimum of 12 months relevant experience to include the use of commercial grounds maintenance machinery.  Examples: Strimmers, walk behind or ride on mowers, leaf blowers, hedge cutters and other hand tools

OR

In lieu of qualification, a minimum of 2 years relevant experience to include the use of commercial grounds maintenance machinery.  Examples: Strimmers, walk behind or ride on mowers, leaf blowers, hedge cutters and other hand tools

Current category C1+E driving licence

Experience of working with grounds maintenance equipment while in the presence of members of the public and / or traffic.

Awareness of Health and Safety issues

Due to business expansion we are recruiting for a Client Account Manager/Para-planner for a busy practice in Belfast. The successful candidate will support Financial Planners to provide high quality, compliant financial planning and advice to their clients. The role involves liaising with the Financial Planner regarding clients’ objectives, circumstances and requirements.

Accountabilities/Responsibilities

• Provide  technical, research and administrative support to enable the Financial Planner  to develop suitable client recommendations
• Produce all relevant paperwork and regulatory requirements for the Planner to present potential solutions to clients.
• Produce compliant, clear, technically accurate, detailed Financial Planning and  Client Suitability Reports.
• Assist in the management of client relationships including, receiving client phone calls and providing information of a technical nature if requested.
• Produce regular client portfolio reviews, technical and industry updates with relevant additional commentary to support the client proposition and ongoing servicing reviews
• Liaise in a proactive manner with the Planner on a regular and structured basis to work on cases and provide updates.
• Establish and build strong relationships with clients and attend client meetings with the Financial Planner if required

Key responsibilities include:

• Contacting prospective or existing clients to update current information 
• Gather necessary information from clients so that a financial analysis can be completed
• Review the client’s financial statements, legal documents and other data
• Identify areas for planning
• Prepare summaries of: The client’s goals and objectives, the client’s present situation, the effect of their current arrangements on future circumstances using relevant financial planning tools
• Prepare detailed options for the Adviser to consider supporting the client’s financial planning objectives
• Prepare calculations summarising the clients investment management needs, critical illness, disability and life insurance needs
• Prepare proposals for the solution that the Adviser has selected for the client including approved product illustrations and literature and establish details on the chosen investment platform where applicable
• Complete & process new business applications, establish and maintain OWS and Platform records for new and existing clients.
• Update clients OWS, platform and provider records where appropriate to ensure correlation with the internal CRM.
• Provide efficient resolution to client queries and ensure clients receive effective communication regarding case processing.
• Manage client communication to ensure the practice delivers service requirements in line with Client's Proposition Complete LAT analysis 
• Liaise with Openwork and key providers to ensure all practice material is relevant and up to date and all practice members are aware of changes and updates.  Act as the primary point of contact with providers and Openwork for issue resolution and disputes
• Compliance - understand and adhere to the practice and Openwork’s systems and regulatory requirements and, where appropriate, comply with all relevant regulatory policies.  This includes completion of any mandatory training requirements.  
• Work within the established Client's processes aiming for consistency of delivery in line with the values

The Company reserves the right to vary your duties and responsibilities at any time and from time to time according to the needs of the Company’s businessThe Company reserves the right to alter working hours as necessary 

Key Interfaces

• Internal
• External
• Practice Principal/Financial Planners
• Operations Director
• Practice Administration team
• Practice Clients
• Potential Practice Clients
• Openwork FIRST
• Openwork Business Quality Manager 
• Openwork Product Providers
• Openwork Investment Platform Providers
• Openwork Management Team

Competence / Knowledge / Skills required

• Payband:    £24,000 - £35,000 dependent on qualifications and experience
• 5  years’ administration experience in the Financial Services market place                     
• Diploma L4 qualified or on track to qualify with 18 months of start date 
• Knowledge of the Financial Service market including
• Core products/tax wrappers
• UK taxation regime
• Principals of Fund management
• Highly detail conscious
• Experience of the financial services industry gained within a client contact role
• Strong background in client and product administration 
• Strong communication skills gained within a client facing role
• Knowledge and experience of the advice process and regulatory requirements
• IT literate including the ability to use:
• Email
• Word
• Excel
• PowerPoint
• Database management tools
• CRM systems
• (other systems as required)
• After a period of training have an expert knowledge of
• OWS
• Openwork platform
• Zurich platform
• Financial cash-flow modelling
• Client focused
• Conscientious and accurate
• Good telephone manner
• Able to show initiative
• Work as part of a team
• Take ownership of allocated work

Working closely with our Client, we are seeking a highly organised and motivated individual to assist both the Scheme Manager and the Governance and Compliance Manager in ensuring the business of the Trustee Board and the Scheme Strategist is conducted smoothly and efficiently and to ensure compliance with statutory and legal requirements.  

The successful candidate will:

- Assist with documenting and reviewing scheme documentation such as policies, processes, procedures and controls to ensure that the scheme meets regulatory standards

- Assist with the delivery of quarterly board meetings including collating high-quality meeting packs, preparing summary reports and following up actions from meetings

- Compile and co-ordinate routine and ad-hoc reports, statistics, graphs and surveys

- Analyse, interpret and summarise pension related issues for review by management and Trustees Assist with the research and delivery of governance related projects  

Essential criteria:  

- Educated to a minimum of A Level standard or equivalent

- Experience of providing secretarial or administrative support

- Experience of documenting procedures or summarising reports

- Excellent administrative skills with an ability to work unsupervised on day-to-day duties and tasks

- Highly organised, motivated and efficient with the ability to handle a busy workload, meet tight deadlines and prioritise effectively

- Excellent written, verbal and interpersonal communication skills

- A high level of accuracy and attention to detail MS Office skills, including Word, Excel and PowerPoint

- Good team player

Desirable criteria:  

- Educated to Degree or equivalent standard

- Experience of working in pensions or financial services